Retail Banking Expert

Role Overview

Mercor is partnering with leading AI labs to engage experienced retail banking professionals to improve AI systems’ understanding of consumer banking operations, lending workflows, and branch-level decision-making. Contributors will apply their expertise in areas such as consumer lending, deposit operations, compliance, and relationship management to evaluate and enhance AI performance on retail banking-specific tasks. This is a project-based opportunity with potential for ongoing engagement depending on performance and project needs.

Key Responsibilities

• Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication
• Create realistic scenarios based on retail banking workflows — mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations
• Annotate, label, and validate data across retail banking use cases (e.g., credit decisioning, KYC/AML procedures, customer dispute resolution)
• Provide structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology
• Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI

Ideal Qualifications

• 3+ years of professional experience at a commercial bank, credit union, or retail banking institution
• Background in one or more areas such as:
• Branch operations and management
• Consumer or mortgage lending
• Deposit operations and treasury services
• Compliance, risk, or audit (BSA/AML, CRA, fair lending)
• Relationship management or private banking
• NMLS registration or banking certifications a plus
• Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks
• Clear written communication and attention to detail

Compensation Note

This project is expected to begin on an effective hourly rate, but will transition to a model where experts are compensated based on throughput of quality work rather than a flat accruing hourly rate.

About Mercor

Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations. Backed by investors including Benchmark, General Catalyst, Adam D’Angelo, and Jack Dorsey. Thousands of professionals across domains contribute to projects shaping the next generation of AI systems.

Compensation

• Pay: $45 – $65/hour
• Type: Hourly contract
• Location: Remote