Paid Market Research: Genesys AVA Product Experience ($100/hr)

We are conducting a paid research study to gather insights from senior customer experience and contact center leaders who have evaluated, purchased, or used AI Contact center solutions, especially Genesys’ agentic AI product, AVA. This is a interview-based engagement purely for research and informational purposes.

What This Involves

• A market research interview about your evaluation and decision-making process around AI contact center solutions

• Topics include: vendor evaluation, alternatives considered, product feedback

• Expected time commitment: ~1 hour total

Compensation

• $100 per hour, paid for all time spent on the survey and interview

• Payment processed through Mercor upon completion

Who We’re Looking For

• Senior leaders who have directly evaluated, used, or purchased AI contact center solutions, especially Genesys AVA (the agentic virtual agent product, announced Feb 2026)

• Roles such as: VP / Director / Head of Customer Experience, Customer Service, Contact Center, or CIO/CDO with CX scope

• Open to practitioners who directly use contact center solutions in their everyday roles

Why Participate?

• Get paid for sharing your genuine evaluation and buying experience

• Contribute to research that shapes the future of agentic AI in the contact center

This is strictly a survey and research engagement. There are no sales obligations, demos, or follow-up commitments.