Forward Deployed Engineer — Synthflow.ai (via Remotesome)

About Synthflow.ai

Forget lengthy development cycles and expensive machine learning teams. With Synthflow AI you can build sophisticated, tailored AI agents without technical skills or coding – just bring your data and ideas.

The Role

As a Forward Deployed Engineer at Synthflow, you’ll be a key technical leader, guiding both prospective and current enterprise customers through their journey with our AI phone agent solutions. You will combine deep technical expertise with persuasive communication to understand a prospect’s challenges, demonstrate how our solutions can solve their biggest problems, and ensure long-term customer success. This is a high-impact position where you’ll act as a trusted advisor, bridging the gap between sales and engineering and owning the full technical lifecycle from pre-sales discovery through post-sales implementation and adoption. This role is a blend of hands-on implementation, project management, and relationship management, ensuring our customers realize the full value of their investment and achieve their business goals.

What You’ll Do

• Partner with the sales team to understand prospective customer needs and technical environments.

• Lead the technical discovery process, conducting compelling product demonstrations and workshops for both business and technical stakeholders

• Design and architect customized solutions and proof-of-concepts (POCs) that prove the value of our platform.

• Own the full technical customer lifecycle, from responding to RFPs and RFIs to leading the technical onboarding and implementation of our AI phone agents.

• Serve as the primary technical contact for new and existing customers, troubleshooting integration-related issues and ensuring successful adoption.

• Collaborate closely with internal teams like sales, engineering, and product to deliver on customer needs and provide structured feedback to help shape our product roadmap.

Who You Are

• You have at least 3-5 years of relevant experience in a technical, customer-facing role like solutions engineering

• You have experience with Enterprise B2B product implementations, ideally at a fast-growing startup

• You possess hands-on experience with APIs, CRMs, telephony systems, or workflow automation tools

• You have experience or a deep interest in AI/ML technologies and prompt engineering

• You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.

• You are a builder who thrives in a fast-paced environment and enjoys wearing multiple hats.

Preferred Qualifications (Bonus Points)

• Familiarity with Large Language Models (LLMs) and prompting.

• Strong understanding of the enterprise sales process and a track record of winning deals.

• Familiarity with SIP, telephony providers, or call center systems is a strong plus.

Required Skills

• LLM — Advanced
• API — Advanced

Compensation

€80K – €120K/year

Timezone: UTC-1 to UTC+2